Product Return Policy

FlyWithJordan Return & Exchange Policy

Last updated: 6/15/2026

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Before You Buy

Paragliding and paramotor equipment is technical gear where sizing, brand fit, and intended use matter enormously. We strongly encourage every customer — especially students — to speak with Jordan directly before purchasing to confirm sizing and suitability. Calling first isn't just a suggestion — gear purchased without a sizing consultation is not eligible for return due to "wrong size" or "doesn't suit my flying style."

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Returns Eligibility

To be considered for a return, an item must meet all of the following conditions:

• Initiated within 7 days of delivery

• Unused, unflown, unopened, and unwashed — no dirt, grass stains, line wear, or odor

• All original tags, packaging, manuals, and accessories included

• No modification, repair attempt, or alteration of any kind

• Original proof of purchase provided

Items that do not meet every condition above will not be accepted for return and will be shipped back to the customer at the customer's expense.

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Non-Returnable Items

The following are final sale and cannot be returned under any circumstances:

• Reserve parachutes and rescue systems (safety equipment — once removed from sealed packaging, cannot be resold)

• Harnesses or wings that have been flown, kited, or laid out on the ground for inspection outside of a supervised fitting

• Custom orders, special configurations, or made-to-order items

• Gift cards and lesson/tandem credits

• Closeout, clearance, or "as-is" listed items

• Books, media, and digital products

• Any item explicitly marked "Final Sale" at time of purchase

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Damaged or Defective Items — Reported Within 48 Hours

If your item arrives damaged, defective, or with missing parts, you must notify us within 48 hours of delivery with:

• Photos of the item, packaging, and shipping label

• A description of the issue

Claims submitted after 48 hours will be presumed to have occurred after delivery and are not eligible for replacement, refund, or return at our expense. Once you sign for or accept delivery without noting damage to the carrier, the package is considered received in good condition.

We strongly recommend inspecting your package in the presence of the delivery driver whenever possible, and immediately documenting any visible exterior damage to the box before opening.

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Shipping Costs

• Outbound shipping is non-refundable under all circumstances, including approved returns.

• The customer is responsible for return shipping costs on all returns that are not the direct result of our error (i.e., we shipped the wrong item).

• We recommend using a trackable, insured shipping method for any return — we are not responsible for items lost or damaged in transit back to us. Risk of loss during return transit is the customer's responsibility until the item is received and inspected by us.

• If a return is approved, a 15% restocking fee applies to cover inspection, repackaging, and processing, deducted from the refund.

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Our Errors

If we ship the wrong item, or an item is confirmed defective upon arrival per our 48-hour policy above, we will cover return shipping and replacement shipping costs, and no restocking fee will apply.

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Refund Processing

• Approved returns are inspected upon arrival before any refund is issued.

• Refunds are issued to the original payment method only, minus any applicable restocking fee and original shipping costs.

• Please allow 5–10 business days after we receive and inspect the item for the refund to post.

• Items returned that fail inspection (signs of use, missing parts, damage not disclosed at time of return) will not be refunded and will be shipped back to the customer at their cost, or held for 30 days pending customer-arranged pickup before disposal.

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Exchanges

We're happy to discuss exchanges for unused, unflown items in original condition within the 7-day window. Contact Jordan directly to arrange — exchanges are handled case-by-case and may be subject to the same restocking fee depending on circumstances.

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How to Initiate a Return

Contact Jordan directly at flywithjordan.info with your order number and reason for return before shipping anything back. Items returned without prior authorization will not be accepted or refunded.